Обязанности
50% of time: First point of contact for assigned accounts, ensure that all queries are logged and updated on InTouch and escalated to the relevant support functions if applicable. Take complete ownership of all customer’s issues until resolution and ensure timely follow up on all commitments. Take ownership of all customer queries from “beginning to end”, including critical situations, complaints and etc.
30% of time: Providing post sales support to APC by SE’s customers. Assisting customers with unit analysis an completing RMA’s when necessary
20% of time: Logging customer details and problem description for all Customers and escalating cases to the technical support engineers for advanced troubleshooting and resolution.
Follows up of implementation of safety rules and procedures, working discipline, internal company regulation. Informs management in time about all violation and about all factors that can influence security, safety of employees, impair the operation and do damage to company’ activity |
